Plus | Privacy Policy

What this Statement Covers

This Privacy Statement describes how Plus Docs Inc. and our affiliated entities collect, use, process, and share your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.This Privacy Statement applies to plusdocs.com and any other website that links to this Statement (the “Site”). This Privacy Statement also applies to the information that we collect through the services we offer, communities, marketing and customer engagement, and branded social media pages.This Privacy Statement does not apply to the information we collect about employees or job applicants. This Privacy Statement also does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information. Our Services are not directed at children under the age of 16, and we do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site or otherwise.

Personal Information We Collect

We collect or receive information in the ways we describe in this section.

Information You Provide Us:

When you sign up to create an account in the Service, download content from the Site, fill out a form or survey or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. When you register for a community or a partner program, we collect account registration information like your name, email address, address, company, phone number, or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services or any of our communities or partner programs.

When You Create an Account:

When you create an account, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services, partner programs, or communities. We collect information about you when you login and how you interact with the Services, the features you use, clicks, log information about your use of the Services, and how you interact with other users.

Content or Information You Provide in the Services:

The Services allow you to create connections to the third-party applications you use. When you use the Services to capture data from websites and applications, where applicable, we collect identifiers required by the provider of your account, such as a security token. When providing this information, you give the Plus the authority to act on your behalf to access and transmit information from that website or service. When you use the Services, information or content can be transferred into Plus or another application. Other users may provide information about individuals when they submit content or information through the Services. Users may also provide information about their teammates, including name and email address, to invite teammates to use the Services. The information or content we receive from your organization is subject to your organization’s privacy policies. When you integrate our Services with a third-party application, the information we receive depends on the settings, permissions, and Privacy Statement controlled by that third-party application.

Content You Provide Through Our Site:

If the Site or our social media platform pages allow you to upload content or information, we will collect the content or information you upload. For example, when you provide feedback, participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events, you may provide us information or content.

Information You Provide Through Support Channels or Communities:

You may provide information or content to us through the customer support or chat functionality we make available on the Site, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots. To submit information to a community site, we may require you to create an account within the community (we will collect your account registration information like name, email, company, address, and phone number). If you have an account in the Services, we may associate your community membership and activities with your Services account. As a community member, you and other members may submit questions, provide answers, engage with members through chat or comments, create content or webinars to share with the community, or solicit feedback or help from other community members.

Marketing Information:

We receive information about you directly from you when you engage with the Site and automatically when you engage with the Site or open or click the emails we send you (See Information You Provide Us and Cookies and Other Tracking Technology). We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.

Payment Processing Information:

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Technical, Device, and Connection Information:

When you use the Services or interact with our Site, we automatically collect information about the device you use to access the Site or Services. When you interact with our branded social media sites, the social media platform automatically collects information and provides it to us. This information includes information that identifies you and connection type, settings, operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.

Cookies and Other Tracking Technology:

We use cookies, web beacons, pixels, or other tracking technology on the Site and in the Services to provide functionality, personalize your experience and recognize you across services or devices. This information includes internet protocol (IP) addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, device-identifying data. We may combine this automatically collected information with other information that you provide us through other channels. When you interact with our social media sites, the social media platform automatically collects information and provides it to us.

Other Information Sources:

We receive information about you from other sources like third-party service providers, public databases, and our business and channel partners. This information may include business contact information, address, job title, email address, phone number. We may combine this information with information we collect through other means.

How We Use Personal Information We Collect

We use the information we collect for the following purposes:

to provide and support the Services,
to improve the Services,
to provide, support, and improve the Site, our partner programs, or communities,
to process your requests,
to process your payments or transactions,
to provide you with information about our products and services,
to combine information about you with other information we receive from third parties,
to tailor the content or information that we provide to you,
to protect the integrity or security of our business, the Site, Services, or third-party applications, or we may also use your information to: carry out our obligations, enforce our rights, comply with any legal obligation (including assisting our customer to comply with their legal obligations), where it is necessary for our legitimate interests, or to fulfill any other purpose for which you provided the information.

How We Share Personal Information

We may share information when one of the following circumstances applies:

With your Consent:

We may share your information with companies, organizations, and other third parties with your consent or to fulfill the purpose for which you provided the information.

To Provide the Services, Partner Programs, or Communities:

We may share your information with your teammates, account administrators, billing, or technical account users.

We will also share your information with third-party applications (at your direction or the direction of an account owner) when an account holder uses the Services. To deliver the Site, Services, partner programs, or communities, we may share your information with our service providers. If you participate in our partner programs or communities, we may share your information with other partners, community members, customers, or other users (like when you comment or share information, rate an expert, or express interest in a partner integration).

Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

For Business Purposes:

We provide information to vendors and services providers to help us provide the Site, Services, partner programs and communities, and for our business purposes. Examples of our service providers include hosting or infrastructure providers, help desk ticket providers, customer relationship management providers, email providers, collaboration tools, and other service providers.

To Market our Services or Partner Programs:

We may share information that you provide us with third-party service providers who help us market our Services or our partner programs. These service providers may provide virtual or live events, email marketing tools, sales engagement, or lead generation tools.

For Corporate Transactions:

We may share personal data with actual or prospective acquirers, their representatives, and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, divestiture, or change in control involving all or a portion of our business or assets, including in connection with a bankruptcy or similar proceedings. If we undergo a sale or corporate restructure, we may disclose information to a buyer or other successor in interest.

For Legal Reasons:

We may share your information if we believe that it is necessary to comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. We may share your information if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.

With Third-Party Widgets:

If you click on a widget or social media feature, like the Twitter “tweet” button or Facebook “like” button, these widgets will share information with the widget provider (like IP address, the which page you are visiting on the Services and may set a cookie to enable the feature to function correctly).

Your Choices - Opting Out or Correcting Your Information

Automatically Collected Information: There are resources available to you to manage cookies. Instructions for blocking or deleting cookies in your browser may be available in their privacy or help documentation. To find out more about cookies, including how to see what cookies are used and stored and how to manage and delete them, visit www.aboutcookies.org. If you disable or refuse cookies, some parts of the Site or Service may then be inaccessible or not function properly.

Marketing Activities: If you would like to opt-out of receiving our marketing, you can send an opt-out email to support@plusdocs.com. This-opt out does not apply to information necessary to deliver the Services, communities, partner programs, or notices we send about the Services’ operation.

You can send us an email at support@plusdocs.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data retention

Plus retains data as long as it has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it is securely disposed of or archived. Plus, in consultation with legal counsel, may determine retention periods for data. Retention periods shall be documented in the Plus Data Management Policy, which can be provided upon request.

Data Security

Plus takes reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information. You are also responsible for ensuring that your account and the passwords we provide you are protected.

Data Storage and International Data Transfers

Information that we collect from the Site will be transferred to, and processed in the United States and in any other country where Plus or its affiliates, subsidiaries or third party service providers maintain facilities or personnel. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Notice of Changes

The Services, the Site, and our business may change from time to time. As a result, we may make changes to this Privacy Statement. We reserve the right to update or modify this Privacy Statement at any time. Your continued use of the Site or Services constitutes your acceptance of the modifications.

Contacting Plus

If you have any questions or comments about this notice, how we collect and use your information, your choices or rights regarding such use, or wish to exercise your rights, please contact us at support@plusdocs.com.

Plus is committed to ensuring the safety and security of our customers’ data.